USMAART Ltd
Business Coaches
USMAART Ltd
2 Turnstone Ave, Manchester
# USMAART Ltd – Business Description
USMAART Ltd is a Manchester-based outsourcing consultancy that specialises in helping UK and global businesses build cost-effective omni-channel operations through strategically managed business process outsourcing (BPO) partnerships. The company operates an extensive network of 148 contact centres across six continents, employing over 94,000 staff and serving clients across multiple languages and time zones.
The business primarily serves mid-to-large enterprises seeking to optimise their customer experience operations without the overhead of in-house infrastructure. Their client portfolio includes recognisable brands such as The Range, Regatta, Fraser's Group, Hey Broadband, and Music Magpie, demonstrating their credibility across retail, insurance, broadband, and comparison sectors.
What distinguishes USMAART is their consultancy-led approach rather than simple vendor provision. They leverage their extensive global network to deliver measurable improvements in customer satisfaction (CSAT), enhanced service quality, and improved sales conversion rates. Their expertise in omni-channel strategy allows clients to seamlessly integrate outsourced operations across multiple customer touchpoints.
With over a decade of successful operation, USMAART combines deep industry knowledge of outsourcing best practices with practical access to verified, vetted BPO partners worldwide. They position themselves not as a transactional supplier but as strategic partners invested in their clients' operational excellence and customer experience outcomes.
USMAART Ltd is a Manchester-based outsourcing consultancy that specialises in helping UK and global businesses build cost-effective omni-channel operations through strategically managed business process outsourcing (BPO) partnerships. The company operates an extensive network of 148 contact centres across six continents, employing over 94,000 staff and serving clients across multiple languages and time zones.
The business primarily serves mid-to-large enterprises seeking to optimise their customer experience operations without the overhead of in-house infrastructure. Their client portfolio includes recognisable brands such as The Range, Regatta, Fraser's Group, Hey Broadband, and Music Magpie, demonstrating their credibility across retail, insurance, broadband, and comparison sectors.
What distinguishes USMAART is their consultancy-led approach rather than simple vendor provision. They leverage their extensive global network to deliver measurable improvements in customer satisfaction (CSAT), enhanced service quality, and improved sales conversion rates. Their expertise in omni-channel strategy allows clients to seamlessly integrate outsourced operations across multiple customer touchpoints.
With over a decade of successful operation, USMAART combines deep industry knowledge of outsourcing best practices with practical access to verified, vetted BPO partners worldwide. They position themselves not as a transactional supplier but as strategic partners invested in their clients' operational excellence and customer experience outcomes.
Services offered
Contact centre managementBPO consultancyOmni-channel customer supportStaff recruitment and trainingQuality assurance and CSAT optimisationCustomer experience strategySales and retention supportGlobal operations scaling