Surfboard Technology Limited
Business Coaches
Surfboard Technology Limited
13-21 Curtain Rd, London
# Surfboard Technology Limited
Surfboard Technology Limited is a London-based provider of Dialpad's workforce management (WFM) software, designed to optimise contact centre operations. The company serves mid-to-large organisations that manage distributed customer service teams and need sophisticated scheduling and forecasting capabilities.
The platform addresses a critical pain point in contact centre management: the complexity of balancing staffing levels with customer demand whilst maintaining agent satisfaction. Dialpad WFM automates traditionally time-consuming processes including shift scheduling, capacity planning, and performance tracking. Its advanced forecasting engine uses historical data and demand patterns to predict inbound contact volumes with accuracy, enabling businesses to right-size their teams proactively rather than reactively.
What sets Surfboard Technology apart is their focus on making workforce management genuinely accessible rather than labyrinthine. The software combines dynamic scheduling with customisable forecasting tools, reducing manual administrative overhead. The platform emphasises fairness in scheduling, recognising that agent retention depends on reasonable, predictable shift patterns.
The solution has proven traction with enterprise clients including Uber, WeWork, Randstad, and Asana, indicating it operates at scale across diverse industries. By automating demand forecasting and scheduling decisions, Surfboard Technology enables contact centres to improve operational efficiency, reduce labour costs, enhance service levels, and create better working conditions for agents—ultimately delivering improved customer experiences whilst boosting profitability.
Surfboard Technology Limited is a London-based provider of Dialpad's workforce management (WFM) software, designed to optimise contact centre operations. The company serves mid-to-large organisations that manage distributed customer service teams and need sophisticated scheduling and forecasting capabilities.
The platform addresses a critical pain point in contact centre management: the complexity of balancing staffing levels with customer demand whilst maintaining agent satisfaction. Dialpad WFM automates traditionally time-consuming processes including shift scheduling, capacity planning, and performance tracking. Its advanced forecasting engine uses historical data and demand patterns to predict inbound contact volumes with accuracy, enabling businesses to right-size their teams proactively rather than reactively.
What sets Surfboard Technology apart is their focus on making workforce management genuinely accessible rather than labyrinthine. The software combines dynamic scheduling with customisable forecasting tools, reducing manual administrative overhead. The platform emphasises fairness in scheduling, recognising that agent retention depends on reasonable, predictable shift patterns.
The solution has proven traction with enterprise clients including Uber, WeWork, Randstad, and Asana, indicating it operates at scale across diverse industries. By automating demand forecasting and scheduling decisions, Surfboard Technology enables contact centres to improve operational efficiency, reduce labour costs, enhance service levels, and create better working conditions for agents—ultimately delivering improved customer experiences whilst boosting profitability.
Services offered
Workforce forecastingDynamic schedulingPerformance trackingCapacity planningShift optimisationDemand predictionAgent scheduling automationReporting and analytics