Livework studio - Service Design
Business Coaches
Livework studio - Service Design
29 Clerkenwell Rd, London
# Livework Studio
Livework Studio is a London-based service design consultancy that specialises in enabling organisational change through creative, systemic and human-centred approaches. They work with large enterprises and public sector institutions to transform how services are delivered and experienced.
The studio helps organisations move beyond failed change initiatives by placing people at the centre of transformation. Rather than relying on business or technology solutions alone, Livework engages stakeholders throughout the change process, ensuring diverse voices shape outcomes and drive adoption. This methodology has proven effective across retail, manufacturing, healthcare and government sectors.
Their client base includes global brands like adidas, where they've embedded customer-centric thinking since 2017, alongside infrastructure operators like KONE and Transport for London. Projects range from digital healthcare service upgrades to operational transformations affecting thousands of frontline staff. Livework has delivered significant outcomes including targeted revenue growth, critical system modernisation, institution turnarounds and decade-long improvement programmes.
What distinguishes Livework is their integrated approach combining service design expertise with change management capability. They don't simply map processes—they build organisational capacity for continuous improvement. Their six core service offerings span from initial strategy through to embedding new ways of working and measuring performance.
The firm operates on a mission to "change the way you change," recognising that sustainable transformation requires creativity, stakeholder engagement and human insight alongside strategic planning.
Livework Studio is a London-based service design consultancy that specialises in enabling organisational change through creative, systemic and human-centred approaches. They work with large enterprises and public sector institutions to transform how services are delivered and experienced.
The studio helps organisations move beyond failed change initiatives by placing people at the centre of transformation. Rather than relying on business or technology solutions alone, Livework engages stakeholders throughout the change process, ensuring diverse voices shape outcomes and drive adoption. This methodology has proven effective across retail, manufacturing, healthcare and government sectors.
Their client base includes global brands like adidas, where they've embedded customer-centric thinking since 2017, alongside infrastructure operators like KONE and Transport for London. Projects range from digital healthcare service upgrades to operational transformations affecting thousands of frontline staff. Livework has delivered significant outcomes including targeted revenue growth, critical system modernisation, institution turnarounds and decade-long improvement programmes.
What distinguishes Livework is their integrated approach combining service design expertise with change management capability. They don't simply map processes—they build organisational capacity for continuous improvement. Their six core service offerings span from initial strategy through to embedding new ways of working and measuring performance.
The firm operates on a mission to "change the way you change," recognising that sustainable transformation requires creativity, stakeholder engagement and human insight alongside strategic planning.
Services offered
Envision and plan for changeDeliver tangible change initiativesEmbed change operations and journey managementEstablish and grow change capabilitiesMeasure and govern change performanceEnhance service cultureCustomer centricity strategyEmployee experience design