Home Options
Business Coaches
Home Options
Moy Ave, Eastbourne
# Home Options - Eastbourne
Home Options, part of the Be Group, is a specialist claims management company dedicated to handling flooring and furniture insurance claims. Based in Eastbourne, they serve policyholders across the UK who have experienced damage to their carpets, laminate, vinyl, rugs and home furnishings.
The company distinguishes itself through a three-pronged approach combining product expertise, empathetic claims handling and advanced technology. Rather than offering a one-size-fits-all solution, Home Options prioritises understanding each customer's circumstances and working through claims at their pace.
Their service model centres on three key stages: initial claim management where dedicated handlers guide customers through the process; restoration assessment, where damaged flooring and furniture is professionally evaluated for repair viability; and replacement options, providing choice-led settlements that align with individual insurance policy terms.
What sets Home Options apart is their commitment to sustainability—actively exploring restoration solutions before proposing replacements—and their customer-centric philosophy encapsulated in their four core promises: compassion and understanding, exceptional service, an easy process, and empowering customers to settle claims their way. Their approach acknowledges that damage to home furnishings is often distressing, and they position themselves as supportive guides rather than distant administrators.
The company's integration within the larger Be Group infrastructure provides access to sophisticated claims management technology whilst maintaining the personal touch essential for sensitive claim handling.
Home Options, part of the Be Group, is a specialist claims management company dedicated to handling flooring and furniture insurance claims. Based in Eastbourne, they serve policyholders across the UK who have experienced damage to their carpets, laminate, vinyl, rugs and home furnishings.
The company distinguishes itself through a three-pronged approach combining product expertise, empathetic claims handling and advanced technology. Rather than offering a one-size-fits-all solution, Home Options prioritises understanding each customer's circumstances and working through claims at their pace.
Their service model centres on three key stages: initial claim management where dedicated handlers guide customers through the process; restoration assessment, where damaged flooring and furniture is professionally evaluated for repair viability; and replacement options, providing choice-led settlements that align with individual insurance policy terms.
What sets Home Options apart is their commitment to sustainability—actively exploring restoration solutions before proposing replacements—and their customer-centric philosophy encapsulated in their four core promises: compassion and understanding, exceptional service, an easy process, and empowering customers to settle claims their way. Their approach acknowledges that damage to home furnishings is often distressing, and they position themselves as supportive guides rather than distant administrators.
The company's integration within the larger Be Group infrastructure provides access to sophisticated claims management technology whilst maintaining the personal touch essential for sensitive claim handling.
Services offered
Flooring claims managementFurniture claims assessmentDamage restoration servicesReplacement settlement optionsClaims process guidanceCarpet and laminate claimsVinyl and rug claimsHome furnishings claim support