EPLUS SERVICES
Business Coaches
EPLUS SERVICES
4 Redheughs Rigg Westpoint, Edinburgh
# EPLUS
Services offered
Business Description
EPLUS SERVICES is a user research and inclusive design consultancy based in Edinburghfounded in 2018. The firm specialises in helping organisations across public and private sectors understand their customers' needs through a planet-based inclusive approach centred on collaborationempathyand user-centric principles.
The company works with clients across the UKAfricaand Europe to identify and solve customer pain points that prevent them from achieving their goals. Rather than imposing generic solutionsEPLUS develops customised strategies tailored to each client's unique challenges. Their expertise spans digital product developmentservice designand customer experience optimisation.
What distinguishes EPLUS is their grounding in real-world organisational experience combined with their commitment to inclusive design principles. They don't simply conduct research—they translate findings into actionable strategies that genuinely meet customer needs. Their client base includes recognisable organisationsdemonstrating their credibility across diverse sectors.
The consultancy positions itself as a creativeground-breaking partner for businesses ready to put customer understanding at the heart of their operations. Whether clients are launching new productsimproving existing servicesor seeking to understand market barriersEPLUS applies rigorous user research methodologies underpinned by genuine empathy for end users. Their mission centres on making products and services accessible and successful for all usersreflecting a mature understanding that inclusive design benefits everyone.
SERVICES: User research and testingInclusive design consultingCustomer pain point analysisDigital product strategyService designCustomer experience optimisationAccessibility auditingStakeholder consultation and collaboration