Zed Consulting
Business Coaches
Zed Consulting
20-22 Wenlock Rd, London
# Zed Consulting: CRM Implementation & Business Automation
Zed Consulting is a London-based CRM consulting firm with over 20 years' experience helping businesses transform their sales, marketing, customer service and operational functions through powerful automation solutions. They serve mid-market companies seeking to streamline processes, improve customer engagement and drive revenue growth without the complexity of enterprise-level implementations.
The firm stands out through their genuinely vendor-agnostic approach. Rather than pushing clients toward a single platform, Zed Consulting independently evaluates industry-leading solutions and recommends the best fit for each business's specific needs and budget. This impartial stance builds trust and ensures clients invest in technology that actually suits their requirements.
Their comprehensive service offering spans the entire implementation lifecycle. The Vision phase involves strategic planning, process design and software selection. Build encompasses technical design, configuration, customisation, data migration and deployment. Their Support arm provides flexible, pay-as-you-go managed services including ongoing consulting and solution extensions.
Solutions cover marketing automation (lead capture, scoring, multi-channel campaigns), sales automation (opportunity management, forecasting, field sales), service automation (help desk, case management, customer portals) and broader business automation (ERP, custom applications, systems integration). This breadth allows them to address challenges across multiple departments simultaneously, creating cohesive, integrated ecosystems rather than siloed tools.
Zed Consulting is a London-based CRM consulting firm with over 20 years' experience helping businesses transform their sales, marketing, customer service and operational functions through powerful automation solutions. They serve mid-market companies seeking to streamline processes, improve customer engagement and drive revenue growth without the complexity of enterprise-level implementations.
The firm stands out through their genuinely vendor-agnostic approach. Rather than pushing clients toward a single platform, Zed Consulting independently evaluates industry-leading solutions and recommends the best fit for each business's specific needs and budget. This impartial stance builds trust and ensures clients invest in technology that actually suits their requirements.
Their comprehensive service offering spans the entire implementation lifecycle. The Vision phase involves strategic planning, process design and software selection. Build encompasses technical design, configuration, customisation, data migration and deployment. Their Support arm provides flexible, pay-as-you-go managed services including ongoing consulting and solution extensions.
Solutions cover marketing automation (lead capture, scoring, multi-channel campaigns), sales automation (opportunity management, forecasting, field sales), service automation (help desk, case management, customer portals) and broader business automation (ERP, custom applications, systems integration). This breadth allows them to address challenges across multiple departments simultaneously, creating cohesive, integrated ecosystems rather than siloed tools.
Services offered
CRM strategy and selectionBusiness process designSystems implementation and configurationData migrationUser training and deploymentMarketing automation setupSales automation configurationManaged support services