GBS
Business Coaches
GBS
39 Alma Rd, St Albans
# GBS: Insights Support Services
GBS is a St Albans-based insights consultancy that provides on-demand expert support to busy research and insights teams. The company acts as a flexible extension of client teams, handling consumer behaviour and perception monitoring projects alongside internal resources or managing entire projects independently.
GBS serves mid-to-large organisations with stretched insights departments, research agencies seeking additional capacity, and companies implementing complex programmes requiring dedicated oversight. Their clients span multiple sectors, from FMCG to customer experience and category management.
What distinguishes GBS is their commitment to operational excellence and human-centred service. Rather than pushing proprietary methodologies, they adopt an agnostic, tool-agnostic approach—selecting the best methods for each project's specific requirements. Their model ensures every project receives at least two senior consultants, guaranteeing faster delivery, immediate response to urgent issues and thoughtful decision-making.
Transparency underpins their operations; stakeholders remain continuously informed throughout projects. Beyond project management, GBS relieves clients of administrative headaches—coordinating logistics, managing client relationships when teams are unavailable, and synthesising data into actionable insights with strategic recommendations.
Client testimonials emphasise their professionalism, reliability, attention to detail and responsiveness. They're praised for making "lives easier" and producing work that becomes institutional knowledge across organisations. This combination of expertise, flexibility and genuine partnership has built strong, long-term client relationships.
GBS is a St Albans-based insights consultancy that provides on-demand expert support to busy research and insights teams. The company acts as a flexible extension of client teams, handling consumer behaviour and perception monitoring projects alongside internal resources or managing entire projects independently.
GBS serves mid-to-large organisations with stretched insights departments, research agencies seeking additional capacity, and companies implementing complex programmes requiring dedicated oversight. Their clients span multiple sectors, from FMCG to customer experience and category management.
What distinguishes GBS is their commitment to operational excellence and human-centred service. Rather than pushing proprietary methodologies, they adopt an agnostic, tool-agnostic approach—selecting the best methods for each project's specific requirements. Their model ensures every project receives at least two senior consultants, guaranteeing faster delivery, immediate response to urgent issues and thoughtful decision-making.
Transparency underpins their operations; stakeholders remain continuously informed throughout projects. Beyond project management, GBS relieves clients of administrative headaches—coordinating logistics, managing client relationships when teams are unavailable, and synthesising data into actionable insights with strategic recommendations.
Client testimonials emphasise their professionalism, reliability, attention to detail and responsiveness. They're praised for making "lives easier" and producing work that becomes institutional knowledge across organisations. This combination of expertise, flexibility and genuine partnership has built strong, long-term client relationships.
Services offered
Project managementConsumer research coordinationData analysis and synthesisClient liaison and stakeholder managementCX programme supportCategory reviewsInsights reportingResearch logistics coordination